Privacy Policy
Bintang Works takes the handling of personal data seriously. This policy explains what information we collect, why we collect it, and how we keep it safe. It applies to all visitors and clients who interact with our website or services.
Introduction and Scope
Bintang Works ("we", "our", or "us") operates as an AI integration advisory for small businesses in Singapore. This Privacy Policy covers personal data collected through our website at bintangworkss.cyou and through our professional services.
Our practices are guided by Singapore's Personal Data Protection Act 2012 (PDPA). If you have questions about how we handle your data, please write to us at [email protected].
Data We Collect
We collect personal data in the following ways:
- Contact enquiries: When you submit our contact form, we collect your name, email address, phone number (if provided), and the content of your message.
- Service delivery: As part of our advisory work, we may collect business context, workflow descriptions, and other information you share with us during sessions or follow-up correspondence.
- Website usage: We use analytics cookies to understand how visitors navigate our site. This data is aggregated and does not identify individuals directly.
- Communications: Emails and replies exchanged in the course of your enquiry or engagement are retained as part of our correspondence records.
We do not collect sensitive personal data, payment card details, or data from individuals under the age of 18.
How We Use Your Data
We use personal data only for the purposes for which it was provided:
- Responding to your enquiry and communicating about our services
- Delivering and managing the advisory services you have engaged us for
- Improving our website based on aggregated usage patterns
- Meeting any legal or regulatory obligations that apply to us
We do not sell, trade, or rent your personal data to third parties. We do not use your data for unsolicited marketing without your consent.
Legal Basis for Processing
We process your personal data on the following grounds:
- Consent: When you submit our contact form, you consent to us using your data to respond to your enquiry.
- Contractual necessity: Where you engage our services, processing is necessary to fulfil our service agreement.
- Legitimate interests: We have a legitimate interest in understanding how our website is used and in maintaining records of our professional communications.
- Legal obligation: Where the law requires us to retain or disclose information.
Data Retention
We keep your personal data only for as long as it is needed:
- Enquiry records are held for up to 24 months from your last contact with us, unless a service engagement follows.
- Data related to an active service engagement is retained for the duration of that engagement plus five years for professional records compliance.
- Analytics data is retained in aggregated form and not linked to individuals.
Once the applicable retention period ends, data is deleted or anonymised.
Data Protection Measures
We take reasonable steps to protect personal data from unauthorised access, disclosure, or loss:
- Our website uses HTTPS encryption for all data in transit.
- Access to personal data within our team is limited to those who need it for their work.
- We review our data handling practices periodically and update them as needed.
- In the unlikely event of a data breach affecting your personal data, we will notify you and the Personal Data Protection Commission (PDPC) where required by law.
Cookies
We use cookies on this website to support its basic operation and to understand how it is used. You can review the types of cookies we use and adjust your preferences at any time by visiting our Cookie Policy.
Essential cookies that keep the site working cannot be disabled. All other cookie categories are optional and can be turned off.
Third-Party Services
We use a small number of third-party services to operate our website:
- Google Analytics: Provides aggregated usage data to help us understand how visitors navigate the site.
- Google Maps: Used to display our office location. Google's own privacy policy applies to the map embed.
We do not pass your personally identifiable information to these services. Any data they process is governed by their own privacy policies.
Your Rights
Under Singapore's PDPA, you have the right to:
- Access the personal data we hold about you
- Correct any inaccurate or incomplete data
- Withdraw consent for processing where consent is the basis, without affecting prior processing
- Request deletion of your data, subject to our legal obligations
- Lodge a complaint with the Personal Data Protection Commission (PDPC) at pdpc.gov.sg
To exercise any of these rights, please write to [email protected]. We will respond within 30 days.
Children's Privacy
Our services are intended for business owners and professionals. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has submitted data to us, please contact us and we will remove it promptly.
External Links
Our website may link to external resources for your convenience. We are not responsible for the privacy practices of those sites and encourage you to read their policies before sharing any personal data with them.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of our website after an update constitutes acceptance of the revised policy.
Contact for Privacy Enquiries
For any questions or requests relating to your personal data, please reach us through the following:
- Email: [email protected]
- Post: Bintang Works, 51 Cuppage Road, #07-12, Singapore 229469
- Phone: +65 6517 8342